Refund policy

Returns & Refunds

Because each item from The Engravables is handcrafted and made to order, all sales are final and we do not accept returns or exchanges.

We want you to be happy with your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Please include your order number and photos clearly showing the item and any damage or defect.

Once we review the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Damage caused after delivery through improper handling, installation, use, weather exposure, or normal wear and tear is not considered a product defect.

Custom and personalized orders are also final sale and cannot be changed, cancelled, returned, or exchanged once production has begun.

If you have a problem with your order, please contact The Engravables and give us an opportunity to make it right.